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Interparcel Australia

Interparcel News


Keep up to date with news from Interparcel and the world of parcel deliveries!
We'll let you know here first of any changes or disruptions to our services.

Cyclone Debbie - Delays

27th March 2017

As you would be aware, Cyclone Debbie is approaching North Queensland, and is expected to reach the coast within 24 hours.

Services into the region will be affected from today.

Impacted areas are expected to be between St. Lawrence and Innisfail, Also road freight travelling north and south of the region will also be impacted.


Kind Regards

The Interparcel Team


Monday, 13th March 2017 - Public Holiday!

10th March 2017
Please note, that no services will be available for pick up and delivery in Victoria, Tasmania, South Australia and Canberra on Monday, 13th March, 2017 due to multiple public holidays.

Any items estimated for delivery on this day will be re-scheduled.

Our office will be open should you have any queries.

Wishing all a safe and happy long weekend.


Kind regards,
Interparcel Team!

Mon 6th Mar - Labour Day WA

1st March 2017
Please note, no services will be available for pick up or delivery on Monday, 6th March, 2017 in WA due to the Labour Day Public Holiday.

Our office will be open should you have any queries. Please email us at customerservices@interparcel.com.au or contact us on 1300 006 031 for assistance.

Any items estimated for delivery on Monday, 6th March 2017 will be re-scheduled.

We would like to apologise for any inconvenience this may cause to customers affected.

We wish all our WA customers experiencing the long weekend, a safe and happy weekend.


Kind regards,
Interparcel Team!

21st Feb 2017 - Traffic Incident in Melbourne

21st February 2017

There is a major incident in Melbourne this morning, involving a small plane crashing into the DFO shopping complex at Essendon, VIC.

This has caused major delays on the roads, particularly the Tullamarine Freeway (currently closed in both directions) and the Calder Freeway (currently closed in both directions), but the effects will be felt on all major arterial roads across Melbourne today.

For more information on the incident:

http://www.heraldsun.com.au/news/victoria/explosion-at-dfo-essendon-airport/news-story/fb6cc2819e78b11eb4f9c3f0e622a431

We ask for your patience and understanding whilst the carriers work to distribute freight in their network under these conditions. Should you have any queries, please do not hesitate to contact our office on 1300 006 031 or email customerservices@interparcel.com.au.

Our thoughts are with the families affected by this incident.


Tue 14thFeb - Service updates!

14th February 2017
Due to flooding at Cunderin WA, tracks have been closed. This has affected both westbound and eastbound freight travelling on the Road services.

Tracks are scheduled to reopen at 6pm on Wednesday 15th Feb. Estimated time of delivery for affected freight is between business hours on Friday, 17th Feb.

We apologise for any inconvenience caused. Please do not hesitate to contact us on 1300 006 031 should you have any queries.

Wishing all our customers a happy Valentine's day!


Kind regards,
Interparcel team!

Royal Hobart Regatta - Mon 13th Feb 2017

7th February 2017
Please note that no services will be available for pickup and delivery in Hobart and surrounding suburbs on Monday, 13th Feb, 2017 due to the Royal Hobart Regatta Public holiday.

Any items booked in for pickup on this day will need to be rescheduled. Please contact our office on 1300 006 031 or send us an email to customerservices@interparcel.com.au.

Any items scheduled for delivery on this day will automatically be re-scheduled and no further action is required.

Our office will be open should you have any queries.


Kind regards,
Interparcel team!

Thu 26th Jan 2017 - Australia Day!

25th January 2017
No services will be available for pick up or delivery on Thursday, 26th January 2017 due to Australia Day public holiday.

Any shipments with a scheduled delivery on this day will be re-scheduled for Friday, 27th January, 2017.

Our office will not be open. Please email our customer service team should you have any queries and they will be responded to upon return on Friday, 27th January, 2017.


Kind Regards,

Interparcel team!


Last Christmas Posting Dates 2016

20th December 2016

As most sending dates have now past please ensure that you adhere to the suggested service cut off dates. 

We have put together a general outline for the last days to send out parcels to get them delivered in time for Christmas.

This is a general outline and no timings are guaranteed.

It's important that you plan for some delays in collection and delivery due to the increase in volume and adhere to the suggested last Christmas posting dates. Click Here

Last posting dates vary from location and timings are not guaranteed. Detailed information by service can be seen by clicking here Click Here.


Merry Christmas!

Interparcel Christmas Opening Hours 2016

19th December 2016
Please see our opening hours over the festive period!

Click here!

2016 Last Christmas Posting Dates

7th December 2016

We have put together a general outline for the last days to send out parcels to get them delivered in time for Christmas.
This is a general outline and no timings are guaranteed.

It's important that you plan for some delays in collection and delivery due to the increase in volume and adhere to the suggested last Christmas posting dates. Click Here

Last posting dates vary from location and timings are not guaranteed. Detailed information by service can be seen by clicking here Click Here.


Merry Christmas!

Mon 5th Dec - StarTrack Technical Issue!

5th December 2016
StarTrack are temporaily suspended due to a technical issue.

Our IT team are currently working on this issue and aim to have this back up and running tomorrow, 6th Dec 2016.

Any StarTrack orders already booked are not affected.

We apologise for any inconvenience this may have caused you.


Kind regards,
Interparcel team!

Are you ready for Christmas shipping!

20th November 2016

It's important that you plan for some delays in pickup and delivery due to increasing volume of goods being sent in the lead-up to Christmas. 

If you're expecting a pickup and the driver is delayed let us know via the contact us page and we will re-book for the next business day.

Here at Interparcel we offer a wide range of services. If your parcel is urgent, please ensure you select one of our express services or alternatively our same day services.

Please note that the transit times should be used as a guide only. They're an estimate and don't take into account the increase levels of freight in the courier network during the lead up to Christmas.

Remember our friendly customer service is here for support Monday - Friday 9am-5pm AEDT.

Happy Shipping


Interparcel Team



Wed 16th Nov - Phone Lines

16th November 2016
We are currently experiencing technical difficulties with our telephone lines. Our IT department are trying to have this matter resolved as soon as possible.

We will continue to provide updates once we have access to further information.

For the time being, please email any queries or use the live chat option on our website. Please note, due to high volume of email queries, delays in responses are expected. 

We will endeavour to respond to all queries as soon as possible.

We apologise for any inconvenience caused.


Regards,
Interparcel team!

7th Nov 2016 - TAS Recreation day!

7th November 2016
The northern half of Tasmania will be experiencing the Recreation Day holiday therefore, no services will be available for pickup or delivery.

Any parcels scheduled for delivery today will be re-scheduled for the next available business day.

No collections will be made on this day so if you have processed an order in this region, please contact our office to re-schedule.


Kind regards,
Interparcel team!

Tue 1st Nov - Melbourne Cup!

26th October 2016
No services will be available for pick up or delivery on Tuesday, 1st November, 2016 due to the Melbourne Cup holiday.

Our office will be open. Should you have any queries, please email us at customerservices@interparcel.com.au.

Any items estimated for delivery on Tuesday, 1st November 2016 will be re-scheduled.

We wish all our customers a happy cup day and remember, gamble responsibly.


Kind regards,
Interparcel Team!

Mon 3rd Oct - Public Holiday

30th September 2016
Please note, no services will be available for pick up or delivery on Monday, 3rd October, 2016 due to a Public Holiday in ACT, NSW and QLD.

Services have been blocked in all states as our office will be closed.

Should you have any queries, please email us at customerservices@interparcel.com.au and we will respond upon our return.

Any items estimated for delivery on Monday, 3rd October 2016 will be re-scheduled.

We would like to apologise for any inconvenience this may cause customers affected.

We wish all our customers experiencing the long weekend, a safe and happy weekend.


Kind regards,
Interparcel Team!

Fri 30th Oct - VIC Grand Final Friday

29th September 2016
Please note, no services will be available for collection or delivery in Victoria tomorrow, Friday, 30th September 2016.

Any shipments in Victoria scheduled for delivery for tomorrow, will be delivered on the next available business day.

Our office will be open should you have any queries.

We hope all our customers in Victoria a safe and happy long weekend!


Kind regards,
Interparcel Team

Wed 28th Sep - Wild weather in SA

28th September 2016
Wild weather expected to hit South Australia over the next 36 hours.

Services may be affected due to flooding and heavy rain.

At this stage, we have not been made aware of any delays however, we will continue to provide updates.

We apologise for any inconvenience caused and urge all our customers to stay safe on the roads.


Kind regards,
Interparcel Team

Fri 23rd Sep - Couriers Please Service Delay

23rd September 2016

Please note, all freight collected from the eastern states travelling in to Perth today have been delayed due to rail issues.

Freight is not expected into Kewdale until lunchtime which will unfortunately, cause delays and will be compounded by a public holiday on Monday.

Should you have any queries relating to such orders, please contact our office on 1300 006 031.

We apologise for any inconvenience caused.


Interparcel Team!


Mon 26 Sep 2016 - ACT & WA

20th September 2016
Please note, that no services will be available for pickup or delivery in the ACT or WA on Monday, 26th September 2016 due to a public holiday.

Any parcels scheduled for delivery on this day will be re-scheduled for the next available business day.

Please note, some surrounding suburbs in NSW may be serviced by depots located in ACT. Should this be the case, pickups and deliveries in these areas may also be affected.

Our office will be open should customers require assistance. Please email us at customerservices@interparcel.com.au or alternatively, contact us on 1300 006 031.


Kind regards,
Interparcel!

Update - StarTrack

29th August 2016
StarTrack services are now back on.

Any orders that were put on hold will now be pushed through the system for collection tomorrow.

We apologise for any inconvenience caused.


Interparcel!

Mon 29th Aug - StarTrack Services

29th August 2016
The StarTrack services have been temporarily suspended due to system errors. Unfortunately, this may affect existing bookings from today however, deliveries should occur as per schedule.

We aim to have this fixed as soon as possible and appreciate your patience.

Please contact our office on 1300 006 031 should you have any queries.


Kind regards,
Interparcel team!

Fri 26th Aug - Gold Coast Show Day

25th August 2016
Please note, that no services will be available for pickup or delivery in the Gold Coast area on Friday, 26th August 2016 due to a public holiday.

Any parcels scheduled for delivery on this day will be re-scheduled for the next available business day.

Our office will be open should customers require assistance. Please email us at customerservices@interparcel.com.au or alternatively, contact us on 1300 006 031.


Kind regards,
Interparcel!

10th Aug 2016 - Royal National Agricultural Show Day

5th August 2016
No services will be available for pickup or delivery on Wednesday, 10th August 2016 in the Brisbane Metropolitan area due to the Royal National Agricultural Show Day.

Any shipments scheduled for delivery on this date will be re-scheduled for the next available business day.

Our office will be open should you have any queries.


Kind regards,
Interparcel team!

3rd Aug - Weather Delays

3rd August 2016

Due to torrential rain along the East Coast of NSW overnight, please expect delays with services due to localised flooding and traffic congestion.

The North Coast of NSW has also experienced torrential rain. Services around Northern Rivers, Coffs Harbour and Port Macquarie are also affected.

These whether conditions are expected to carry through until tomorrow.

We would like to apologise for any inconvenience caused.

Please stay safe!


Kind regards,

Interparcel team!


14th Jul - StarTrack Service Active

14th July 2016
We're pleased to announce the issue with StarTrack has been resolved and the StarTrack services are now available for booking.

We apologise for any inconvenience this may have caused.


Kind regards,
Interparcel!

Thu 14th Jul - StarTrack Services Suspended

14th July 2016
We are currently experiencing technical issues with StarTrack and have therefore, suspended the services temporarily.

StarTrack aim to have this issue resolved as soon as possible and the services will be activated accordingly.

We would like to apologise for any inconvenience caused.


Kind regards,
Interparcel

Tue 21st Jun - Scanner Issues UPDATE

21st June 2016
We have been advised that the scanner issues with Couriers Please have now been fixed however, they are experiencing a back log of freight pickups and enquiries. 

The service has now been activated however, we are unable to confirm the orders that were successfully submitted or the ones that were not sent to the courier. In the event that your pickup has failed, please contact our office on 1300 006 031 or email us at customerservices@interparcel.com.au to re-schedule.

We apologise for any inconvenience this may have caused.


Regards,
Interparcel team!

Tue 21st Jun - Scanner Issues with Couriers Please

21st June 2016
We have been advised that Couriers Please are experiencing technical issues with their scanners which has affected some pickups and deliveries.

Their IT department are looking into this and hope to have this fixed as soon as possible however, we have had to temporarily suspend the Couriers Please services.

Any existing failed pickups or deliveries will be re-booked as soon as the scanners have been fixed. 

We would like to apologise for any inconvenience and appreciate your patience.


Kind regards,

Interparcel team!


Mon 13th June 2016 - Public Holiday!

10th June 2016
Please note that no services will be available for pickup or delivery across all states on Monday 13th June, 2016 due to the Queen's birthday public holiday celebrated in all states except QLD & WA. 

Our office will be closed and will reopen on Tuesday, 14th June, 2016.

All Packages with a scheduled delivery date on Monday 13th June, 2016 will have a revised scheduled delivery of the next business day.

Please note, this applies to customers in Queensland and Western Australia also.

We hope everyone enjoys their weekend!


Kind regards,
Interparcel team!

Easter 2016 Operating Hours & Transit Times

22nd March 2016
With Easter coming up, here are a few things to remember;

Good Friday and Easter Monday are not counted in 'business days'.

Packages with a scheduled delivery date on either Friday 25th March or Monday 28th March 2016 will have a revised scheduled delivery for the following business day.

No services will be available for pickup or delivery across all states
 on Friday, 25th March and Monday, 28th March 2016.

Our office will be closed on both days and will reopen on Tuesday, 29th March 2016.

We wish you a safe and happy Easter break.


Interparcel Team!

Toll services suspended

17th March 2016
Toll have issued a nationwide decision to suspend all services with re-sellers and we have therefore removed all Toll services from our website.

We still have plenty of fantastic service offerings from a range of nationwide carriers like TNT, StarTrack, Courier Please & Fastway as well as the biggest range of international shipping providers.

Should you have an existing order with Toll that requires a rebooking or query, we have been authorised to continue using the service until the matter has been resolved. The last possible date to re-schedule a Toll collection is Thursday, 24th March 2016.

Please contact our customer service team or email customerservices@interparcel.com.au should you have any queries relating to this.

Interparcel aim to bring you competitive prices and excellent customer service using a state-of-the-art fully automated booking system that you can access 24 hours a day. 

Kind regards,
Interparcel team!

China-Australia Free Trade Agreement (ChAFTA)

12th January 2016
The China-Australia Free Trade Agreement (ChAFTA) came into action on the 20th December 2015.

As a result, an importer may be eligible to claim a reduction in customs duty payable on goods imported into Australia from China.

Legislation compliance and specific documents are required in order to claim a reduction or a refund.

Please click 
http://www.border.gov.au/Busi/Free/China for further details.

Please do not hesitate to contact our customer service team on 1300 006 031 should further information be required.


Kind regards,
Interparcel team!

10th Dec - Service update!

10th December 2015
Perth/WA - Derailment

The derailment issue earlier this week has caused the main line to Perth remain closed until today. The line is scheduled to be re-opening on a limited basis later today - yet to be confirmed.
Due to the backlogs of freight that has built up and the limited line re opening, backlogs will slowly start being cleared however, there are contingency plans to minimise delays as much as possible. .


Airfreight Services

Due to Thunderstorms in Sydney last night, a number of airfreight linehauls were delayed. The Linehaul consignments affected were recovered and reallocated to alternate flights this morning.  The later arrival of the alternate flights will cause some disruptions at the following destinations today;

Perth, Melbourne, Darwin, Launceston and VIC Country areas.      

VIC Country areas are the most significantly affected with a number of missed connections being experienced.


International Delay NZ

Linehauls to Auckland were also cancelled due to the above mentioned thunderstorms and will cause approximately 24-48 hours delay.


We apologise for any inconvenience this may have caused. We will continue to provide further updates once available.


Kind regards,
Interparcel team!


Christmas 2015 Last Posting Dates

3rd December 2015

We have put together a general outline for the last days to send out parcels to get them delivered in time for Christmas.
This is a general outline and no timings are guaranteed.

It?s important that you plan for some delays in collection and delivery due to the increase in volume and adhere to the suggested last Christmas posting dates. Click Here

Last posting dates vary from location and timings are not guaranteed. Detailed information by service can be seen by clicking here Click Here.


Merry Christmas!

TNT service update! 2nd December, 2015

2nd December 2015
Flight delays due to high winds at Sydney airport last night has caused disruptions to the TNT services in the following locations:

Brisbane, Melbourne, Victorian Regional areas, Adelaide and Darwin.

Majority of freight has been recovered and is expected to be delivered this afternoon. 

Darwin freight will not arrive until approximately 12:30pm today and is the most significantly affected area.

Please monitor the progress of your shipment online and do not hesitate to contact our customer service team on 1300 006 031 or email: customerservices@interparcel.com.au for further assistance.


Kind regards,
Interparcel team!

1st Dec - TNT VIC delays

1st December 2015
TNT services in Victoria have been delayed to due sorting issues.

Freight collected in Victoria yesterday will not travel until later today therefore, delivery will be delayed by approximately 24 hours.

Freight scheduled for delivery in Victoria today will also be delayed by 24 hours. Deliveries are expected during business hours tomorrow.

We would like to apologise for any inconvenience caused.

Please do not hesitate to contact our customer service team on 1300 006 031 should you require further assistance.


Kind regards,
Interparcel team!

2nd Nov 2015 - Phone lines!

2nd November 2015
We are currently experiencing technical difficulties with our telephone lines. Our IT department are trying to have this matter resolved as soon as possible.

We will continue to provide updates once we have access to further information.

For the time being, please email any queries or use the live chat option on our website. Please note, due to high volume of email queries, delays in responses are expected. 

We will endeavour to respond to all queries as soon as possible.

We apologise for any inconvenience caused.


Regards,
Interparcel team!

28th Oct 2015 - Toll services active!

28th October 2015
We are pleased to announce the Toll services are now active.

We apologise for any inconvenience caused.


Kind regards,
Interparcel team!

27th Oct 2015 - Toll Services suspended!

27th October 2015
We are currently experiencing technical difficulties with the Toll systems and have therefore, suspended the services temporarily.

We aim to have this matter rectified and back up and running as soon as possible. Please do not hesitate to contact our office should you have any queries relating to existing Toll orders.
 
We would like to apologise for an inconvenience this may have caused you.


Kind regards,
Interparcel Pty. Ltd.

Friday 2nd Oct & 5 Oct - Grand Final & Labour Day

29th September 2015
Please note that no services will be operating in Victoria as they will be observing a public holiday on Friday, 2nd October, 2015.

Any collections or deliveries scheduled for this day will be re-scheduled for Tuesday, 6th September, 2015. 

Our office will remain open to the public on Friday however, NSW, QLD, SA and ACT will be observing the Labour day holiday on Monday 5th October, 2015 therefore, our office will be closed.

Please do not hesitate to contact our office on 1300 006 031 upon our return should you have any queries.


Kind regards,
Interparcel team!

Mon 28/09 - Public holiday WA & ACT

25th September 2015
Please note that no services will be operating in Western Australia and ACT as they will be observing a public holiday on Monday, 28th September, 2015.

Any collections or deliveries scheduled for this day will be re-scheduled for Tuesday, 29th September, 2015. 

Our office will remain open to the public.

Please do not hesitate to contact our office on 1300 006 031 should you have any queries.


Kind regards,
Interparcel team!

Fraudulent use of Interparcel name (Spam emails)

19th August 2015
We have received reports that emails have been received by individuals & companies allegedly from bounce@interparcel.com manifesting to be from Interparcel as order confirmations. 

Interparcel have not sent these out. These emails are spam containing pdf malware.

Interparcel order confirmations are only sent once an order has been placed and will be the same order number as you see on the screen in front of you at the time of placing your booking.

If you have any concerns with an email you've received please contact us on 1300 006 031 and we can verify for you.

New Postage Calculator!

3rd June 2011
If you sell items on auction sites such as eBay, why not add our free postage calculator to your listings?

Boost your sales by allowing your customers from Australia or overseas to check how much the shipping cost for any listed item will be.
You can set the color to match your listing, and even add a handling charge if you want!

Simply Click Here to build your calculator.

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