Help & Advice - Prohibited & Restricted Items

Some items cannot be sent through our services. Some of these are obvious, but others you may not know about.
For example, aerosol cans are not allowed as they can explode in the right environment.

Prohibited Items

The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result in prosecution, heavy fines and imprisonment.


	Aerosol cans / sprays Animal skins / Furs / Any Animal Parts including meat / Ivory and ivory products Any item that is Unpackaged Any item that requires collection from Grays Online Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver) Box with Hazardous label - Items sent with a Hazardous label attached will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES Cheques or Tickets that are not named Dangerous goods - eg Explosives / Fireworks / Christmas Crackers / Radioactive Materials / Deactivated or Replica Weapons and Munitions / Firearms / Swords / Knives / Weapons Dry Ice Engines / Generators / Gearboxes or any part containing or having contained oil/petrol unless flushed through Fire Extinguishers / Life Jackets Food items (Perishable) Being Sent Internationally/ Perishable goods Furniture that is not flatpacked - Please see restricted items list Goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document) Hazardous materials eg Paint / Adhesives / Chemicals / Flammable resins, solvents, liquids / Compressed Air / Items containing any gases - See Also Household goods Household goods containing flammable or corrosive liquids, such as oven or drain cleaners / perfume, aftershave/ hairspray/ nail varnish and remover/ antiseptic wipes ... Human Remains / Body Fluids Live / Dead animals Magnets or items containing ferro-magnetic material Mobile Phones & Laptops containing Lithium Battery (International) Money, Keys, Negotiable items / Payment cards / Birth Certificates / Driving Licences Personal effects/Unaccompanied baggage / Suitcases. Please Call Customer Service 1300 006 031 For Instruction prior to booking - Available for Domestic, UK,USA,NZ and Other EU Countries. Further Documentation Required. Plants / Seeds / Flowers Pornographic materials Prescribed Drugs / Medication Tobacco and tobacco products Wet , Dry, Metal Or Lithium Batteries Or products containing these items. ( Exception - Lithium Batteries can be sent Internationally via UPS, Interparcel Priority & Economy only & Domestically via TNT Road Express) Wine,Beer & Alcoholic Beverages

Restricted Items

The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No transit cover or guarantees whatsoever will apply to these items. THESE ITEMS ARE SENT AT YOUR OWN RISK.


	Automotive Panels Flatpacked Furniture - Items should be boxed with internal packaging and protection on corners. Please see packaging advise in our help and information section. Food items (Perishable) All areas Glass / Acrylic / Mirrored items / Crystal / Ceramic / Fibreglass/ Porcelain/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Carbon / Concrete - (or any item containing these materials) Household goods removals Domestic (including all personal effects) Monitors / Computers / Printers Passports Televisions / Plasma & TFT Screens, Monitors White Goods -fridges, ovens- (also known as range, stove, cooking plate, or cooktop), Microwaves, dishwasher, Washing Machine, Air - Conditioning Units etc.)

We will not accept any materials and products that may be dangerous or hazardous to handling staff.

To comply with strict regulations we will not carry any substances classified as dangerous in the latest edition of the IATA publication.

Also prohibited are: Shipments with inherent vice; Shipments which by their nature are likely to soil, impair or damage persons, merchandise or equipment; Goods the carriage of which is prohibited by law in the country of origin, transit or destination; Goods which attract excise duty or which require special facilities, safety precautions or permits.

It is the sender’s responsibility to comply with current government regulations or laws applicable in each country. Not all commodities can be shipped to all countries.

Further information is available on request. Please contact us before placing any order if you are unsure of the classification of your consignment. Failure to declare dangerous goods can lead to prosecution, heavy fines and imprisonment.