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Frequently Asked Questions
Collection and Delivery
| Can I have a morning collection? | | Not usually available. You can specify a package ready time although this depends on your area. Your package will be collected between this time and 5.30pm. At least a 2 hour window between the ready time and 5:30pm should be given. |
| Can you deliver items to Australia from Overseas. | We can arrange great import rates.
Please visit www.interparcel.com/imports for a competitive quote. |
| Do you only collect boxes? | | We can collect boxes, letters and Satchel bags. Please note that Interparcel cannot arrange collection of crates, pallets or any other item that is not packaged as above. |
| It's 4pm and my collection hasn't happened... | | Collections are up until 5.30pm. Please feel free to contact us after 4pm if you are concerned about your collection, and we can check with the nominated carrier. |
| What compensation do I get if my package is not collected on time? | The carriers do not have a Guarantee service offering for collections however should they apply any service guarantee's in the future we will no doubt pass these on.
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| Will Interparcel contact me if my collection fails? | | Interparcel are a courier broker and therefore not the collecting agent. We have very few collection issues, but if the collection does not take place please contact us so that we are aware and can rearrange your collection with the carrier. |
| What compensation do I get if my package is not delivered on time? | | If your consignment was sent on a guaranteed service Internationally then you will receive a full refund should the delivery exceed the guaranteed time.Please note that customs and clearance delays are not included in the guarantee as these are usually beyond the carriers control. |
| What is classed as Furniture? | | Furniture is classified as movable objects which may support the human body (seating furniture and beds), provide storage, or hold objects on horizontal surfaces above the ground. |
| What appliances are classed as White Goods? | | Dishwasher, clothes dryer, freezer, refrigerator, cooker, also known as range, stove, oven, cooking plate, or cook top, water heater, washing machine, trash compactor, microwave, Air Conditioner. |
| How much is my Consignment covered for? | All services have an inclusive cover of $100 for loss & damage Additional transit cover can be added at 2% of the value of goods up to $2000.
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| Is a guaranteed service Guaranteed to all areas? | International guaranteed services are covered to most major business areas. For detailed information on service availability please contact our customer service representatives.
No Domestic Guarantees are available |
| Can I use your services if I am the receiver of freight? | Interparcel prefers senders to make bookings for a smooth bookings process. If you are the receiver, you can still make the booking but it is your responsibility to ensure the following:
* You must forward the Shipping-label (This will be emailed shortly after booking) to the sender of the goods so they can print the label and stick it to the parcel ready for pickup. The driver will refuse to pickup the goods otherwise.
* You must inform the sender of the pickup date and time nominated by you in the booking. If a carrier attempts pickup from the sender and cannot collect the goods, you will incur an additional fee which must be paid prior to Interparcel re booking. |
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